Temporary accommodation you can actually rely on.
Self-contained homes for households in emergency need — placed quickly, furnished properly and managed by people who answer the phone.
Emergency housing that feels like a home, not a holding pen.
Every household we house has arrived through a difficult route — fleeing violence, losing a tenancy, leaving care, coming out of hospital or off the street. The first night in a new place matters more than any spreadsheet can capture.
That is why our temporary accommodation is self-contained wherever possible. Families do not share bathrooms with strangers. Residents are met on arrival, given a proper welcome pack and shown how everything works before we leave them to breathe.
For councils, the result is faster placements, cleaner reporting and far fewer late-night phone calls. For residents, it is a safe base from which the rest of their life can start moving forward again.
Who this service is for
Our temporary accommodation is commissioned by local authorities across the South West and Midlands, but shapes the lives of very different households.
Local authority homelessness teams
Housing options and homelessness prevention teams needing reliable placements with fast turnaround and consistent standards.
Families with children
Self-contained homes that keep families together, protect school routines and meet statutory suitability requirements.
Single adults and couples
Studio and one-bed placements for adults with a range of needs, including move-on from hostels or refuges.
Households fleeing harm
Discreet, safe placements for people leaving domestic abuse or other risk situations, coordinated with specialist partners.
Hospital and care discharge
Short-notice accommodation for people ready to leave a hospital bed or care setting but with nowhere safe to go.
Cross-border placements
Where in-borough options are exhausted, we work with placing authorities on suitable, well-connected out-of-area homes.
What's included as standard
Not add-ons or upgrades — the baseline every household and every placing officer can expect from a Millpond placement.
Self-contained homes
Private front door, own kitchen and bathroom. No shared facilities unless a household specifically requests it.
Same-day placements
Availability confirmed within the hour and residents keyed in the same working day wherever possible.
Rapid-response maintenance
24/7 emergency line and a target of 24 hours for urgent repairs, 5 working days for routine issues.
Named housing officer
One point of contact for the placing authority and one for the resident — no ticket queues, no anonymous inboxes.
Compliance and reporting
Gas, electrical, fire and legionella certificates kept live. Monthly reports available in the format your team already uses.
Welcome and settling in
Every resident meets us in person, walks the property and leaves with a plain-English welcome pack in the languages they need.
The Millpond way of running TA.
Temporary accommodation gets a bad reputation because too much of it is run at a distance. We do the opposite — people, then process.
Answer the phone
Placing officers and residents reach a real person, not a ticketing system. Out of hours, an on-call manager picks up.
Small patches, local staff
Housing officers manage tight geographic patches so they know the properties, the neighbours and the local support offer.
Move-on from day one
Every household has a next-step conversation within their first two weeks — bidding, private rented, supported housing or reconnection.
Honest reporting
We report what happened, not what looks good. That includes voids, incidents, complaints and how they were resolved.
How a referral turns into a keys-in-hand placement
A clean, predictable journey from initial call to a resident sleeping safely that night.
- 01
Referral received
Placing officer sends across the referral form. We acknowledge within one hour during working hours.
- 02
Match and confirm
We check availability across the patch, confirm suitability against the household's needs and share the property details.
- 03
Pre-tenancy checks
ID, income, safeguarding and any risk information exchanged securely. Any adjustments to the property agreed upfront.
- 04
Sign-up and keys
Residents meet the housing officer on site, sign the licence agreement and walk the property together.
- 05
Welcome and settling in
Welcome pack, utilities, local services and how to report a repair — all covered in person, not by leaflet.
- 06
Ongoing management
Weekly rent management, monthly reporting to the placing authority and a proactive move-on conversation from week two.
Standards we hold ourselves to
Independent of any framework, these are the minimums every Millpond TA property meets before a resident sets foot inside.
- Decent Homes Standard as a floor, not a ceiling
- Full gas, electrical and fire safety certification
- Legionella risk assessments up to date
- Furnished to a specification signed off with the placing authority
- Deep-cleaned between every placement
- Smoke and CO alarms tested at every visit
- Accessible options available for households with mobility needs
- Trauma-aware property visits and communications
The impact councils see
A snapshot from the last twelve months of temporary accommodation delivered with local authority partners.
- of referrals matched within 24 hours
- 94%
- average time from referral to keys
- <48h
- gas & electrical compliance in year
- 98%
- resident satisfaction at exit survey
- 4.6/5
Frequently asked questions
Can’t find your question? Our team is happy to talk it through.
Related services
All services →Supported Accommodation
Shared homes with on-hand support for people who need more than a roof — a stable base with someone in their corner.
Learn moreResettlement
Housing and structured support for prison leavers, from the first night after release through to independent living.
Learn moreProperty Management
Guaranteed-rent management for landlords whose homes power the temporary accommodation offer.
Learn morePlacing a household this week?
Talk to our placements team. We'll confirm availability, match against the household's needs and get keys in hand within 24–48 hours wherever possible.