Let's talk.
Whether you're a resident, a landlord, a referrer or a partner — pick the route that fits. A real person answers within one working day, or sooner if it's urgent.
Out-of-hours emergency? If you're at immediate risk, call 999. For urgent repairs or safeguarding, call our 24/7 line.
Three promises when you contact us
No call centres, no automated ping-pong — a routed enquiry to a named person.
One working day
Every enquiry gets a human response within one working day — usually the same day if it lands before 3pm.
The right team, first time
Tell us what you need and we route it straight to the specialist — no reception ping-pong.
24/7 emergency line
For residents and partners: a real person, day or night, for anything that can't wait until the morning.
Pick your route
Direct lines to the right team, so you're not routed round the houses.
Tenancy, repairs & support
Existing resident? Talk to your named keyworker directly, or use the resident line for anything time-sensitive.
Let your property with Millpond
Request a free appraisal, ask about our guaranteed-rent lease or speak to our landlord team about your existing portfolio.
Placements & partnerships
Make a referral, discuss a framework or arrange a mobilisation call with our commissioning team.
Referrals & pathways
Probation, health, social services and voluntary-sector partners — refer someone into supported accommodation.
Work with us
Enquiries about open roles, volunteering, work experience or speculative applications.
Media & data enquiries
Comment, interview requests, impact data or use of our images and research.
Send us a message
Tell us what you need and the right team will get back to you within one working day.
Other ways to reach us
Prefer to call, email or drop in? Pick the channel that suits you.
Regional hubs
Local teams in the cities we operate — with the local knowledge that makes housing work.
Bristol (Head Office)
- Millpond House, 12 The Green, Bristol BS4 8QP
- 0117 000 0000
- bristol@millpondhousing.co.uk
- Mon–Fri 9:00 – 17:00 • 24/7 emergency line
Birmingham
- The Foundry, 44 Curzon Street, Birmingham B4 7XG
- 0121 000 0000
- birmingham@millpondhousing.co.uk
- Mon–Fri 9:00 – 17:00 • 24/7 emergency line
Manchester
- Northern Works, 8 Mirabel Street, Manchester M3 1PJ
- 0161 000 0000
- manchester@millpondhousing.co.uk
- Mon–Fri 9:00 – 17:00 • 24/7 emergency line
Visiting us
Everything you need to know before dropping in — access, hours and the small logistics that help a visit go smoothly.
Getting here
All three hubs are within a 10-minute walk of the main railway station. Blue-badge parking is available on request at Bristol and Birmingham.
Accessibility
Step-free access, accessible WCs and BSL interpretation on request (48 hours notice). Assistance dogs are always welcome.
Visiting hours
Reception is open 9am–5pm weekdays. Meetings outside those hours can be arranged with 48 hours notice.