Privacy policy
We take your privacy seriously. This policy explains how we handle the personal information you share with us.
Last updated: 1 June 2026
Who we are
Millpond Housing is the data controller for the personal information we hold about residents, landlords, partners, and visitors to this website. We are registered with the Information Commissioner's Office (ICO).
What we collect
- Contact details you provide through forms, email, or phone (name, address, phone, email).
- Information required to assess housing eligibility and provide support.
- Tenancy, referral, and safeguarding records where you become a resident or referred party.
- Website analytics (page views, device type) collected via cookies — see our cookies policy.
Why we use it
We use your information to provide accommodation and support services, meet our safeguarding and regulatory obligations, respond to enquiries, and improve how we work. We rely on legitimate interests, contract, legal obligation, or consent — depending on the activity.
Sharing your information
We share information only where necessary — with local authorities, support agencies, contractors delivering maintenance on our behalf, and regulators. We never sell your data.
How long we keep it
We keep records only as long as we need them for the purpose collected or as required by law. Tenancy records are typically retained for six years after a tenancy ends.
Your rights
You have the right to access, correct, delete, or restrict our use of your personal information, and to complain to the ICO. To exercise any right, email privacy@millpondhousing.co.uk.
Contact
Data protection queries: privacy@millpondhousing.co.uk or write to Millpond House, 12 The Green, Milltown, MT4 8QP.